Makeup brush

At Nana Line, we partner with trusted logistics providers, including CJ Dropshipping, to ensure your beauty essentials are delivered safely and efficiently, no matter where you are in the world. This Shipping Policy outlines our delivery process, timeframes, and what you can expect once you place an order with us.

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order is processed and dispatched, you will receive a shipping confirmation email with a tracking number.

Please note that due to high demand, promotions, or peak seasons, processing times may vary slightly.

Estimated Delivery Time

Nena Line ships globally. Standard estimated delivery times (after dispatch) are as follows:

• USA: 7–15 business days
• UK, Canada, Australia: 7–20 business days
• Europe: 10–25 business days
• Asia: 7–15 business days
• Rest of the World: 15–30 business days

Please note these are general estimates and may vary depending on your location, customs clearance, and courier performance.

Shipping Methods

We use CJ Dropshipping’s global fulfillment centers, and packages are typically shipped via:

• CJPacket (standard or economy)
• USPS (for US deliveries)
• Yanwen, DHL, or other reliable carriers depending on region and service availability

We always choose the best shipping method based on delivery speed, reliability, and tracking support.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package through our Order Tracking page or by using the courier's official tracking site.

At Nana Line, your satisfaction is our priority. While we aim to deliver high-quality products with care, we understand that sometimes things don’t go as planned. This policy outlines when and how you can request returns, refunds, or replacements.

Return Eligibility

Due to the hygienic nature of cosmetics and personal care items, we only accept returns under the following conditions:

• The product arrived damaged, defective, or incorrect.
• The return request is made within 7 days of delivery.
• The item is unused, unopened, and in original packaging.

We do not accept returns for items based on personal preference (e.g., color not as expected) or if the packaging has been opened.

How to Request a Return or Refund

To initiate a return, please email us at support@nanaline.com with the following:

• Your full name and order number
• Photos of the item (damaged or incorrect)
• A brief description of the issue

Our team will respond within 48 hours to guide you through the next steps.

Refund Process

If your return is approved:

• We will issue a full or partial refund to your original payment method.
• Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Please note: Original shipping charges (if any) are non-refundable unless the item was defective or the wrong product was shipped.

Replacements

If your product arrives damaged or you received the wrong item, we will gladly send you a replacement free of charge. In most cases, we do not require you to send the damaged product back.

Non-Returnable Items

We cannot accept returns or offer refunds for:

• Opened or used products
• Sale items, clearance items, or promotional freebies
• Items returned without prior approval
• Orders placed with an incorrect shipping address

Return Shipping

If a return is approved, we’ll provide the return address and instructions. In most cases:

• You will not need to ship the product back if it was damaged/defective.
• If return shipping is required, the cost will be covered only if the error was on our end.